So you would ask that why and how to enable FTP account for a suspended user on cPanel? I’d says that there are many situations where you have to unsuspend client’s account so that he can remove offending contents, but you don’t wish to do so because he has uploaded phishing contents. So here is the simple solution, just give access to FTP so that he can remove contents and then later after verifying his account you can unsuspend user. Here is the simplest way, I have found.
First open, file /etc/vftp/sertech [sertech is the username]
vi /etc/vftp/sertech
What you will have to do is just remove the double exclamation mark “!!” after the colon which is followed by username
sertech:!!$1$OwLDOXwc$eA9lg8.:1852:1846::/home/sertech:/bin/ftpsh
sertech_logs:!!$1$OwL$eoa9lg8.:1852:1846:highw703:/usr/local/apache/domlogs/sertech
After removing the above highlighted part i.e !!, you will have to save and exit file. There is no need to restart anything. You’re done, now you have successfully enabled account for a suspended user on cpanel. Now client can login to FTP using his default username and password of cPanel.
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