On cPanel, just update roundcube
/usr/local/cpanel/bin/update-roundcube --force
On Lxadmin, just re-install
rm /var/cache/lxadmin/lxwebmail*
lphp.exe ../bin/misc/installRoundCube.php
/script/upcp
On DirectAdmin
check logs var/www/html/roundcube/logs/error
just deleted da_roundcube
and ./build roundcube
solved the problem
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